Frequently asked questions

What people ask about Komisyonsuz

Find answers about the online ordering system, setup, pricing, and day-to-day use — all in one place.

New to the platform? Start with the sections below. Looking for setup or pricing details? Jump to the relevant category.

Sık sorulan sorular listesi

General questions

Komisyonsuz is an online ordering platform that lets restaurants, cafés, and food businesses manage delivery, pickup, and table orders through their own web and mobile ordering page. Customers browse the menu and place orders; you track everything from a single admin panel.

Restaurants, cafés, bistros, bakeries, kebab shops, burger joints, and any business offering delivery or pickup can use Komisyonsuz. It works for single locations and multi-branch chains. See our full Services page for details.

Marketplaces charge high per-order commissions. With Komisyonsuz you take orders directly on your own domain and brand. Order revenue stays with you.

No. Customers order through the browser on your ordering page — no app download required.

Getting started & setup

Fill in the free registration form to create your business account. The setup wizard guides you through menu, delivery zones, payment options, and publishing. You can also send your menu for setup via WhatsApp.

Once basic details are entered, your ordering page can go live quickly. If you add the menu yourself, you can start taking orders the same day. When our team handles setup, it is usually completed within one business day after we receive your information.

Yes. After registration you can configure menu, prices, delivery zones, and theme from the admin panel. If you get stuck, you can get help via our WhatsApp line.

Yes. The panel is designed to be straightforward; ready-made menu templates and a step-by-step setup guide let you launch without technical skills.

No. All branches sit under one admin panel. You can update menus and prices centrally and set delivery zones and hours per branch. For detailed questions about multi-branch setups, reach us on our WhatsApp support line.

Features & daily use

Delivery, pickup (takeaway), table service, and QR menu orders are all supported. Orders from every channel land in the same admin panel. See Komisyonsuz ordering features for the full list.

You get an audible alert in the admin panel for every new order. You can also set up optional email notifications. You confirm orders and move them through prep and delivery stages from the panel.

From the Products — Product Management section in the admin panel, update categories, products, prices, and options (extras) instantly. Changes appear on your ordering page automatically; stock and campaign updates use the same panel.

Customers scan a QR code at the table or entrance with their phone, browse the menu, and order. No extra app is needed. Learn more on our QR menu ordering page.

Yes. In addition to cash and card on delivery, you can accept online payments through virtual POS integrations. See payment integrations for supported providers.

Pricing

No. There is no percentage commission on your product sales; order revenue stays with you.

Pricing is applied as an annual payment.

No. There are no hidden charges beyond the agreed package scope; setup, subscription, and add-on services are communicated upfront.

Self-service setup after free registration has no extra setup fee. If you send us your menu, we also carry out the setup for you free of charge.

Domain & website

Yes. Point your existing domain to your ordering page via CNAME or A record — for example orders.yourrestaurant.com. Our support team can help with DNS configuration.

Yes. A brand-focused restaurant website with SEO and online ordering integration can be provided together. See our Restaurant website page for details.

Yes. Share your ordering page link freely on flyers, signage, social media, Google Business Profile, and other channels. Building your own direct customer channel is what Komisyonsuz is designed for.

Support & account

Support continues throughout your membership. Reach us via WhatsApp, phone, or the contact form. We help with menu, pricing, and general panel use.

Yes. You can end your subscription whenever you wish. Contact support for details on cancellation and data retention.